When Sorry Isn't Enough

Any thoughts on this book yet, book, spiritual, relationship folks? When Sorry Isn't Enough by Gary Chapman.

When Sorry Isn't Enough: Making Things Right with Those You Love

I am in the middle of this right now with birth mother. Sometimes it really isn't enough to just say sorry... I wonder how this deals with the idea of free choice in relationships and the idea of giving your partner the benefit of the doubt.